Heartfelt Thanks & Excellent Stay at HOTEL MYSTAYS Fuji Onsen Dear HOTEL MYSTAYS Fuji Onsen Team, I would like to express my sincere gratitude and share my excellent experience during my stay at HOTEL MYSTAYS Fuji Onsen. I would especially like to highlight and thank Ms. Sakahara, a front counter receptionist, who went above and beyond to help me recover my suitcase, which I accidentally left on the bus while traveling from Shinjuku Station to the hotel. From the very moment I arrived, she greeted guests with warmth, professionalism, and a welcoming presence. Upon learning about my situation, Ms. Sakahara was incredibly kind, patient, and proactive. She immediately took the initiative to contact the bus company and station to help track down my suitcase. Her calm approach, clear communication, and genuine concern turned what could have been a very stressful situation into a reassuring and positive experience. Ms. Sakahara demonstrates exceptional professionalism and a sincere commitment to guest care. Her attentive service and genuine hospitality clearly distinguish her as an outstanding member of your team. I would also like to note that her English communication skills are very good, which was especially helpful and reassuring as an international guest. The quality of her service truly reflects the high standards upheld by HOTEL MYSTAYS Fuji Onsen. Because of this exceptional customer care—along with onsen facilities, and overall quality of my stay—I would confidently give this resort a full five-star rating. My overall experience was excellent, and I truly enjoyed my stay. Thank you once again for your wonderful hospitality and for having such dedicated and professional staff. I would be very happy to recommend HOTEL MYSTAYS Fuji Onsen and look forward to staying again in the future. With sincere appreciation, A grateful guest #gw国内旅行キャンペーン #富士急#マイステイズ#fujiyama